Accused of hypokalemia after eating cat food!A major Taiwanese manufacturer revealed that it “has already removed it from the shelves”: it will take 4 to 7 days to submit the test results

Life Center/Reported by Chen Ciling

It’s not just people who have food safety issues, pets also have them. Recently, a pet owner complained that after eating feed from a major pet factory in Taiwan, cats developed symptoms of hypokalemia, which shocked the cat community. Subsequently, different pet owners also expressed their impact, and the incident continued to attract attention. In this regard, the manufacturer issued another statement late at night on the 22nd, stating that the official website had taken the controversial cat food off the shelves first, and sent the same batch of controversial products for inspection as soon as possible, hoping to eliminate consumer doubts as soon as possible. For consumers who have doubts about the product, the manufacturer has also announced return and exchange methods.

The manufacturer stated in a statement late at night on the 22nd that recently, the company’s cat feed products have been insinuated to cause hypokalemia in cats, which has made everyone worried! As this incident spreads, and before the product inspection report is released, it seems that nothing we can say is complete at the moment. In order to eliminate everyone’s doubts, the official website has taken the initiative to remove the controversial cat food, and other e-commerce platforms are also doing so. Application for delisting is in progress. But I still hope that by issuing another statement, we can establish and maintain continuous two-way communication.

The manufacturer stated that when this customer complaint occurred, it immediately discussed the possible causes with the team of veterinarians and nutritionists, and sent the same batch of products in dispute to a third-party inspection agency on the afternoon of April 19. SGS inspects and handles it as a rush order within 4 to 5 days. We hope to eliminate your concerns as soon as possible. The Animal Protection Office also contacted us on the morning of the 22nd and asked us to provide different batch numbers of the products for inspection. We will also fully cooperate with the investigation!

The manufacturer pointed out that the team of veterinarians and nutritionists stated that potassium is contained in many natural food ingredients, so the probability of hypokalemia caused by the feed itself is very low. Pending formal inspection report to confirm and rule out. At the same time, we also hope that the owner of the cat in this incident can provide detailed diagnosis certificates and cat medical records as soon as possible, so that the team can work together to clarify the cause as soon as possible.

The manufacturer calls on anyone who publicly insinuates that the company’s products are caused by the company’s products without a doctor’s diagnosis or medical records, or who forwards or disseminates unverified information to damage the company’s goodwill, and the company will promptly collect evidence to protect it. Legal rights. However, if you still have doubts about the controversial product before the inspection report comes out, the company can understand your feeling of loving cats. If you are considering a return or exchange, please contact us through the official LINE. Please also inquire on the official LINE for related medical and blood issues. If the veterinarian diagnoses the relevant health issues as related to feed, the company is willing to take full responsibility.

As for the progress of the inspection? The manufacturer added at 20:03 on the 22nd that it is currently giving priority to all dog food and cat food items to be sent for inspection. Inspection reports will take 4 to 7 working days. Other non-dry food items will also be sent for inspection one after another. The inspection report will be announced to everyone as soon as it is released.

Manufacturer’s full statement: https://reurl.cc/kOZMrb

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