Front-end services improve payment service levels from the source – Hua Xia Bank Beijing Branch sets up a taxi “coin purse” exchange service station at Beijing West Railway Station – Xinhuanet Client

There are often elderly passengers, migrant workers and foreigners coming to China who have difficulty using mobile phones in the railway station area. They may have difficulty getting change when taking a taxi with 100 yuan in cash. In order to solve the problem of difficulty in using the above-mentioned customer groups, recently, under the guidance of the Beijing Branch of the People’s Bank of China, Hua Xia Bank Beijing Branch teamed up with the Xicheng Transportation Management Branch of the Beijing Municipal Transportation Commission and the Beijing West Railway Station Regional Management Office to set up a railway station at Beijing West Railway Station. The taxi “coin purse” exchange service station provides taxi drivers with coin purse exchange services on-site.

“It is necessary to focus on key scenarios of people’s livelihood, coordinate daily cash services, improve the cash payment environment, and enhance the convenience of cash payments for foreigners, elderly groups, etc.” Staff from the Currency and Gold and Silver Department of the Beijing Branch of the People’s Bank of China said at the scene , by setting up taxi “coin purse” service stations, breaking through the cash payment barriers in the taxi industry and smoothing the cash payment environment in the capital. The person in charge of the cash business of Hua Xia Bank Beijing Branch promised on the spot: “Our bank will implement the decisions and arrangements of the Party Central Committee and the State Council, practice the concept of ‘payment for the people’, and under the guidance of the People’s Bank of China, provide taxi ‘coin purse’ exchange services to Active stance provides a variety of convenient and high-quality payment services.”

“Although there are more mobile payments now, we still encounter passengers who pay with banknotes. If there is no change, it is very embarrassing. This coin purse brought by Hua Xia Bank is so convenient and solves our problem.” Continued After passing the coin purse exchanged by bank staff, the taxi drivers expressed satisfaction.

It is reported that Hua Xia Bank Beijing Branch has long been paying attention to the payment needs of the transportation industry. In addition to solving the problem of changing taxis on the move, it has also established a normalized taxi coin purse exchange service mechanism to enrich payment supply and deepen payment services. Source, proactively provide door-to-door coin purse exchange services for taxi companies. In view of the scenario where elderly passengers and foreigners coming to China are accustomed to using cash for payment, and based on the actual demand of taxi drivers for preparing change, four specifications of coin purses of 100 yuan, 200 yuan, 300 yuan and 500 yuan are provided. The coin purses are divided into 1 yuan and 1 yuan. , 5 yuan, 10 yuan, and 20 yuan in small denomination cash. Wallets with different denominations can also be configured on-site according to the needs of taxi drivers. At the same time, Hua Xia Bank Beijing Branch will also carry out on-site education on rectifying the refusal to accept cash and improve payment service levels, and penetrate the concepts of the Party Central Committee and the State Council to facilitate payment services for the elderly, people coming from abroad and other groups to front-line service personnel. Many taxi drivers expressed their strong support for Hua Xia Bank’s door-to-door service. It would be very embarrassing if they receive foreigners or elderly customers who cannot get change after paying a hundred yuan note. Hua Xia Bank provides a “coin purse”. ”, you no longer have to worry about getting change. So far, Hua Xia Bank Beijing Branch has exchanged 310 coin purses for the taxi industry, totaling more than 120,000 yuan, actively contributing to smoothing the cash collection and payment channels for taxi companies in the capital.

At the same time, Hua Xia Bank Beijing Branch has established a normalized coin purse exchange mechanism. Each outlet has set up a “coin purse exchange corner” to efficiently and conveniently meet the change needs of surrounding merchants and residents. Hua Xia Bank Beijing Branch has been actively fulfilling its social responsibilities under the guidance of the Beijing Branch of the People’s Bank of China, focusing on optimizing payment services and improving convenience, focusing on the elderly, foreigners in China and other groups, and actively providing a variety of Convenient and high-quality payment services to better serve society and people’s livelihood and high-level opening up to the outside world.