Take multiple measures to prevent and mitigate disasters! Ping An Property & Casualty Quickly Responds to Guangdong Flood Situation_Insurance_Financial Channel Home Page_Financial Network-CAIJING.COM.CN

Recently, severe convective weather and persistent heavy rainfall have occurred in the central and northern parts of Guangdong Province. In response to heavy rain disasters, Ping An Property & Casualty responded quickly, launched emergency plans as soon as possible, and took multiple measures to implement various response tasks to ensure the safety of people’s lives and property.

As of 18:00 on April 22, affected by this round of heavy rainfall, Ping An Property & Casualty has received a total of 3,739 reports from customers, with estimated compensation amounts exceeding 100 million yuan, mainly concentrated in Zhaoqing, Qingyuan, Shaoguan and other places. Among them, 3,457 auto insurance reports were received, with an estimated claim amount of 31.55 million yuan.

Take multiple measures to quickly carry out disaster prevention and damage reduction

In terms of risk warning, Ping An Property & Casualty promptly sends typhoon warning messages to car owners, farmers, and enterprises through platforms such as APP, text messages, WeChat public accounts, and Moments; it visits high-rainfall, low-lying road sections prone to water accumulation, and posts warning signs. Arrange dedicated personnel for on-duty and guidance; set up a “chasing the wind” team, based on Ping An’s own Eagle Eye and other systems, through online early warning and offline investigation, put forward risk reduction suggestions to the enterprise and assist in the implementation of prevention and control measures; conduct offline return visits, Collect farmers’ needs and provide assistance to farmers.

In terms of disaster response, all members of Ping An Property & Casualty’s claims team in Guangdong have entered a 24-hour alert state, cooperating with local rescue companies and cooperative units to dispatch surrounding rescue resources and coordinate Ping An’s exclusive rescue vehicles to ensure rescue intensity and response speed. A fast claim settlement channel has been opened, and for vehicles with minor losses, rapid damage determination and claim settlement will be implemented; for vehicles with serious losses, dedicated personnel will be tracked, maintenance and compensation plans will be coordinated, and claims settlement will be improved. Among them, as of 10:00 on April 22, Ping An Property & Casualty Guangdong Branch had deployed 896 rescue personnel, 352 survey vehicles, 348 rescue vehicles, 75 forklifts and excavators on site, and provided 1,652 towing services.

Stay on the front line and provide claims settlement and rescue services

In Shaoguan, Ping An Property & Casualty Shaoguan Central Branch quickly launched a major disaster emergency plan and quickly visited the severely affected Yijing Junyuan Community and Hongxing Building to learn about the disaster situation, deploy and guide rescue and rescue work, and dispatched a claims working group to the disaster-stricken Shaoguan City Set up vehicle claim settlement service points for flooded vehicles in severe areas to guide customers on the claim process and assist with rescue operations.

In Qingyuan, on April 20, Ping An Property & Casualty quickly organized a capable claims team, mobilized rescue vehicles, and quickly carried out claims rescue work. After receiving the report from the customer Mr. Huang, the claims adjuster patiently explained the claims process to the customer, immediately deployed a rescue vehicle for rescue, and rolled up his trousers to help the customer push the cart to a higher location to avoid further vehicle losses. In order to speed up the progress of damage determination and claims settlement of flooded vehicles, Ping An Property & Casualty Qingyuan Central Branch actively visited maintenance outlets to understand the damage to the vehicles, opened a green channel, and guided the vehicle claims settlement work in an orderly manner; the claim adjusters accelerated the vehicle disassembly inspection, settlement Damage work, in order to complete vehicle damage assessment, claim settlement, etc. as quickly as possible to minimize vehicle losses.

In Jiangmen, on April 21, Jiangmen Ping An Insurance Enping Branch received a report from aquaculture farmer Mr. Zheng. It is understood that the intensity of the rainstorm exceeded Mr. Zheng’s expectations, causing damage to some facilities in the farm and aquaculture also being affected. Faced with the sudden loss, Mr. Zheng immediately made a self-service report and investigation through the Ping An Ainongbao APP. Thanks to the rapid coordination of the Jiangmen Ping An Property and Casualty Insurance claims team, the compensation was received in just 5 minutes.

In Zhaoqing, many farmhouses in Sihui, Guangning, Huaiji and other places were damaged to varying degrees by heavy rains. After receiving the report, Ping An Property & Casualty Zhaoqing Central Branch immediately sent claims adjusters to conduct on-site inspections. As of April 21, On-site inspection work has been completed for 11 farmers. In the future, farmers’ property rights and interests will be fully protected through simplified procedures for quick processing and quick compensation.

In Foshan, Ping An Property & Casualty has taken a number of measures to ensure claims settlement for agricultural insurance in an efficient and orderly manner. The first is to strengthen on-site inspections and organize professional claims personnel to go deep into the disaster-stricken greenhouses to record the damage in detail to ensure the accuracy of claims data. The second is to optimize the claims process, simplify claims procedures, improve claims efficiency, and allow disaster-stricken farmers to receive claims as soon as possible. The third is to strengthen communication with farmers and patiently answer their questions.

Affected by strong convective weather, Guangdong will enter a season of frequent heavy rains. Ping An Property & Casualty reminds people to avoid dangerous areas such as mountains and waterside when going out, and try to stay in safe indoor areas; car owners should try their best to avoid dangerous areas such as mountains and watersides. Move the vehicle to a higher ground to prevent it from being soaked by water; when traveling, avoid low-lying roads prone to water accumulation and drive cautiously through water. If the vehicle is flooded and the water level is high, do not force start the engine and turn off the power first. , contact the insurance company or repair shop.

“Strong rainstorms are coming in South China, please check out this Ping An Property & Casualty Risk Control Guide!” 》

https://mp.weixin.qq.com/s/M46SxllXyDHI64O8nF7pSg

(Editor: Xu Nannan)

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